PRIVACY POLICY FOR ALAÏA BAY
Effective Date: 31.10.2023
INTRODUCTION
Welcome to Alaïa Bay (« Alaïa Bay, » « we, » « us, » or « our »), the ultimate destination for wave surfing enthusiasts in the Swiss Alps. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you visit our wave pool facility, use our services, or interact with our website. We operate in compliance with European data protection laws.
INFORMATION WE COLLECT
1. Personal Information: We may collect personal information when you interact with our services, make bookings, or engage with us. This information includes your name, contact details (such as email address and phone number), and other information voluntarily provided by you.
2. Usage Information: We collect data related to your use of our wave pool facility and services, including session records, preferences, and any interactions with our systems. This information helps us enhance our services and improve your user experience.
3. Payment Information: If you make payments for our services, we may collect payment information such as credit card details or other payment methods. It’s important to note that we do not store this information; it is securely processed by our trusted third-party payment processor.
HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
- To provide and enhance our wave pool services, ensuring you have the best experience possible.
- To manage and facilitate surf sessions, including booking confirmations and updates.
- To respond to your inquiries and provide customer support when needed.
- To send important updates, information, and notifications related to your bookings or our services.
- To analyze usage patterns and trends, allowing us to continually improve our services and website.
- To comply with legal obligations and protect our rights.
DISCLOSURE OF INFORMATION
We respect the privacy of your personal information. We do not share your personal information with third parties for direct marketing purposes. However, there are limited circumstances in which we may disclose your information:
- To our software provider, Tunn3l, based in France, which assists us in managing customer information and surf session data. Tunn3l is contractually obligated to handle your data securely and in compliance with applicable data protection laws.
- To comply with legal requirements, including responding to court orders, subpoenas, or requests from government authorities.
HOW WE PROTECT YOUR INFORMATION
We take reasonable and appropriate measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. While we implement security measures, please understand that no security system is entirely foolproof, and we cannot guarantee the absolute security of your data.
YOUR RIGHTS
You have certain rights regarding your personal information, including the right to access, correct, or delete your data. If you wish to exercise these rights or have any concerns about how your data is handled, please contact us at hello@alaiabay.ch.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our data practices or legal requirements. Any updates will be posted on our website, and the effective date will be revised accordingly. Your continued use of our services after changes to this Privacy Policy will indicate your acceptance of those changes.
CONTACT US
If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please feel free to reach out to us at:
Alaïa Bay
Rue d’Aproz 65
Sion, Valais
Switzerland
Email: hello@alaiabay.ch