Events

Q&A

Find here below the most frequently asked questions!

46.287183    —   7.448216.

Crans montana

FIRST VISIT

What should I plan on my first visit?
Depending on the area visited, here are the elements to consider:

  • Skatepark area: if you have your own equipment, take it with you. If necessary, equipment is available for hire (skate, scooter, BMX, ski and snowboard on wheels) and protections (helmets, elbow pads and knee pads) are provided free of charge. It is important to wear clothes adapted to the practice of sport.
  • Trampoline/gym area: To use trampolines, non-slip socks or rhythmic socks are mandatory. If you do not have any equipment, pairs of socks (reusable) are available at the cash desk for CHF 3.00. Clothing adapted to the practice of sport (training or shorts) is recommended.

    What are the important rules to know?
    During your first visit, our coaches will give some explanations on the rules of use of the infrastructures. A short film is also available for consultation and gives the first important basics - https://www.youtube.com/watch?v=rSSVudjAH9Q Detailed rules can also be found here: rules links

    Do I have to sign a waiver?
    Children under 16 years of age must have a parent or legal guardian sign a waiver of responsibility. Children under 12 years old must be accompanied by an adult.

  • TICKETS

    Where can I buy tickets for the Alaïa Chalet?
    On our website, directly at the reception desk at Alaïa Chalet or at some specialised retailers.
    In case of technical difficulties for online ticketing, please contact us at [email protected].

    Do I have to book my session before coming to the Alaïa Chalet?
    Yes, it is recommended to book your session online at www.alaia-booking.ch to ensure availability.

    Do you offer special rates?
    Yes, Alaïa Chalet applies reduced rates upon presentation of an official document justifying your current situation. We invite you to consult the different products and prices in the Prices & Schedules section

    Can I show my ticket on my smartphone?
    Yes, at the end of your online purchase you will receive by email a pdf file containing your dematerialized ticket. If your smartphone allows you to read pdf files, you can present it to access control as long as the barcode on the ticket is clearly visible and can be read by the scanner.

    What payment methods are accepted at Alaïa Chalet?

  • Cash: only in CHF (EURO not accepted)
  • Credit/debit cards (Mastercard, Visa, Amex, Postfinance and Maestro)
  • Checks are not accepted.

    Can I visit the Alaïa Chalet with a group?
    Yes, a specific welcome and preferential rates are reserved for groups.
    You can visit the Groupe page or contact us at [email protected]

  • GETTING HERE

    Is there a parking lot reserved for visitors of the Alaïa Chalet?
    Yes, a free parking of 100 spaces is available for visitors. Parking is also available for buses and coaches.

    Can camper vans stay overnight in the Alaïa Chalet car park?
    No. Camper vans are not allowed to stay overnight in the car park. A campsite is available in Crans-Montana, Camping La Moubra.

    Can I come with a pet?
    Yes. Dogs and other pets are allowed in the bar. However, they must be on a leash and under the permanent supervision of the owner.

    What are the opening hours?
    Visit the Rates & Schedules section.

    Are there any closing dates for the Alaïa Chalet?
    No. The centre is open 365 days a year. However, it is advisable to check our website as exceptional closures may occur in the event of events or infrastructure maintenance.

    Is Alaïa Chalet accessible to people with impaired mobility?
    Yes, the entire site is accessible to people with wheelchairs, as well as strollers.

    VISITING

    Is there a required level to enjoy the facilities of the Alaïa Chalet?
    All levels are welcome at Alaïa. Whether you are an experienced athlete or a beginner, the Alaïa Chalet facilities allow everyone to enjoy a sporting and fun experience. The staff, and in particular the coaches, are available to supervise the activities in each area.

    Is there a minimum age to access Alaïa Chalet?
    Yes, the Alaïa Chalet is available for children from 6 years old. However, children under 6 years old can also discover the facilities but under the supervision of their parents. Children under 12 years old must be accompanied by an adult. For children aged between 12 and 15, a waiver of liability, duly completed and signed by a legal representative, must be given at the reception upon arrival. The waiver can be downloaded from our website

    How long does an average session last?
    Indoors, the sessions are one hour long and start on time. Outdoors, the session is unlimited.

    Do I have to take my sports equipment to enjoy the facilities of the Alaïa Chalet?
    You can take your own equipment. If you don't have one, we rent a wide range of the sports equipment for the different areas and in particular: skate, scooter, BMX, roller-ski and snowboard, tramp board/skis. For trampolines, non-slip socks are mandatory or rhythmic shoes. They can be purchased at the reception desk for CHF 3.00 per pair (which is reusable). To use roller skis, it is mandatory to bring your own ski boots or to rent them in a sports shop.

    Can I take pictures or film at Alaïa Chalet?
    Yes, the use of cameras in the Alaïa Chalet areas is allowed. However, it is important not to use your devices during the session. You can take pictures of yourself and your friends and share your experiences on your social networks. Don't forget to use the hashtag #alaiachalet and @alaia.chalet.

    Can I bring an infant to the Alaïa Chalet?
    Yes. Parents can take their stroller to the bar. Baby chairs are available, and our bar staff will be happy to reheat the food. A changing table is available in the disabled toilets on the ground floor.

    What happens in the event of an accident?
    The Alaïa Chalet staff is trained in first aid and can therefore deal with different emergency situations with the support of local agencies depending on the severity of the cases.

    SERVICES

    Are there toilets available?
    Yes. Toilets are accessible in the basement of the building. The toilet for the disabled is located on the ground floor.

    Are there changing rooms available?
    Yes, male/female changing rooms with showers are accessible in the basement of the building. Alaïa Chalet declines all responsibility in the event of theft or loss of belongings left in the changing rooms.

    Is it possible to put personal belongings in lockers?
    Yes, we have lockers available free of charge at the entrance to the areas (Skatepark indoor and Trampoline/Gym). Alaïa Chalet declines all responsibility in the event of theft or loss of belongings in the lockers.

    Does Alaïa Chalet provide accommodation?
    No. For the moment, Alaïa Chalet does not have any accommodation facilities. We advise you to visit the website of Crans-Montana Tourisme to find accommodation that meets your criterias.

    Do you have WIFI?
    Yes. Wifi is available free of charge at the Alaïa Chalet.

    RESTAURANT & SHOPPING

    Can I access the shop and/or bar without a ticket?
    Yes, the shop and bar are accessible to visitors without ticket during opening hours of Alaïa Chalet.

    Can I picnic at the Alaïa Chalet?
    No, picnic is not allowed in the Alaïa Chalet areas or in the bar. However, a picnic area is available underneath the Chalet and can be booked at the Commune of Lens.

    What type of material can I find in the shop?
    We offer various types of equipment for sale, particularly in relation to action sports. Skate (and small equipment), scooter, BMX, roller-ski and snowboard as well as soft wear are available according to the seasons. We also rent equipment (skate, scooter, BMX, ski and snowboard on wheels) and provide free protective equipment (helmet, elbow pads and knee pads).

    ORGANIZATION OF EVENTS

    Who should I contact if to organize a private event at Alaïa Chalet?
    For any request for a private event, please contact us by e-mail at [email protected] or call +41 (0)27 565 91 05.

    Can't find what you'r looking for ?

    • Documentations
    • Tailor made projects
    • Other information
    Contact-us

    To grant you the best experience possible, our website uses cookies. To continue your sessions, please accepte our general terms

    I accept

    Informations about the general terms

    Our site uses tools, such as cookies, to analyze and improve your experience. You can unsubscribe from these follow ups:

    Marketing

    Some features may use cookies for behavioral analysis, advertising and / or market research.

    Statistics

    We use tools, such as Google Analytics, to track web traffic and verify the effectiveness of our site.

    Essentials

    Cookies requis pour les services essentiels et les fonctionnalités telles que les formulaires de connexion, l'intégration du panier et le contrôle d'accès. Sans eux, notre site Web ne peut pas fonctionner correctement et nous ne pouvons fournir aucun service. La désactivation n'est pas disponible.

    These parameters will be kept for 24 hours